Email us
For the quickest help, include your order number and a short description of what you need.
support@loyallayer.artCustomer care
We’re here to help
Questions before ordering, help with a photo, or an update on your portrait? Send us a message and a member of the Loyal Layer team will get back to you.
Working hours
Monday to Friday
10:00 AM–6:00 PM GMT+8Messages received outside these hours will be reviewed on the next working day.
Before you write
- Include your order number if your question is about an existing order.
- Attach pet photos by emailing us directly; clear, well-lit images help us advise you faster.
- Check your spam or promotions folder if you are waiting for our reply or design proof.
Business details
Bimawen (Shenzhen) Network Technology Co., Ltd.
Trading as: Loyal Layer
Room 612, 331 Creative Park
Bao'an District, Shenzhen, China
Email: support@loyallayer.art